And they charged us twice for a ticket that we could never use at all because of pass port problems. Cheapoair Facing a Class Action Lawsuit Over Charging Customers More Related posts: No related posts. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! I had a baby daughter on 31/05/2022 and now we as a family of four want to travel to Pakistan for holidays. Regarding Fareportal, Inc. there were 508 complaints opened by BBB of Metropolitan New York between February 1 and today, 482 were flagged as being COVID-related by the complainant. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. The Better Business Bureau has received 1,421 complaints about it in the last three years. This will surely increase the credibility of your complaint. If the difference in fare is higher than the original airfare, you may need to pay the difference and the reissue fee. The rep said that that was for taxes. The complaint has been investigated and resolved to the customers satisfaction. Our systems were taxed and hold times and unintentional dropping of calls became a big problem. We are based in the US, therefore, all purchases will be charged. When I made the reservation I was getting concerned that I wasn't being asked for my seat assignments. In most cases, youll be lucky to get credit for a future flight. Complaint volume is one factor. As of 12/3/07, Cheapoair still has not provided my complete refund. Problems Reported by CheapOair Customers - Page 1 - GetHuman It is an xtra $45 charge. CheapOair - is there some sort of meltdown going on! I booked to Scotland two tickets. The customer indicated they would speak with the other traveler and get back to us. The password you receive will be valid for only three hours. Promo Code expires on date indicated and can be withdrawn at anytime without notice. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. Due to the current COVID-19 situation, CheapOair is also working with airlines to offer a future credit or full refund on cancellations. It shouldnt take more than 90 days before you see the funds in your account. On calling the company, the agent advises me to check my statement and I confirm to him that I have checked it and I also checked with my banking team that there are no pending transactions on my card but he thought I was being stupid. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? CheapOair Customer Support Below Average 240 Resolved 269 Unresolved 47% of 509 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Booking and refunds " Resolved "Money I paid " Resolved "pricing" Resolved "Double Charging " Resolved "I'm complaining about being over charged by." ", Heuser is not alone. With CheapOair, it doesn't have to be. Knowledgable, friendly, nice, patient. 2020 Gold Stevie - Product. Cheap o air, Is the worst company to deal with. And as i was worrying for i was required to cancel her ticket. I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo. When I got my bill they charged the exact amount in USD. All Rights Reserved. In any case, the airline fare rules did subsequently change and the matter could have been resolved quickly, but we could not initiate as the chargeback had already been filed. "I would never recommend this company to anybody," said Heuser. I booked ticket to India for me and me wife. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. Online Travel Booking and Bidding Agencies - CheapOair.com refused to give me refund after canceling my tickets - There were two major errors regarding my flight booking, for which CheapOair must be held responsible. Department: Billing Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. No complaints I'm happy and satisfied with the service. In the meantime I called my bank's fraud department and had them lodge an investigation into the charge. was very rude and took our problem personal. https://www.cheapoair.com/travel/generaltermsandconditions/, ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. I told him I had asked to speak to a supervisor. Just wondering has anyone else experienced "dates changing? Take my advice, use CheapO to only find out about cheap airfares. The airline industry, though it does a lot of good, is quite confusing for the average American. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. It is so easy to navigate the Cheapoair.com site and the prices are reasonable. Cheapo, indeed. Thanks. Signing up with CheapOair. This company does not have adequate staffing to answer queries regarding credit card billing. its criminal to charge without letting you know. When to Worry if Your Tax Refund Is Delayed - US News & World Report Book 21 days in advance. Does that have something to do with a cancellation of something..the room??? Confirmation for my mom.Keep up the great work Mr. Nagel. The 24-hour refund rule. Oman Air ticket was refund to be at a later stage. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. If the agent you are speaking to doesn't like what you're saying they put you on hold forever hoping you will hang up. I never have any issues online or at the airports. And was told by Nigel, a customer service supervisor that I was an idiot. Its as reliable as any 3rd party site. Thank You, We called CheapOair and I specifically asked for a hotel package with park and jet included ( I mentioned that 4 times during our coverstaion). I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. Cheapoair Refund - Air Travel Forum - Tripadvisor * Fares are round trip, Fares incl. I highly recommend CheapOair. I asked to speak to the manager again the agent proceed to tell me that this is how it works. Ticket ID: 50686 He said I could get a credit. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. A link has directed you to this review. He also stayed on the phone until I get my booking. The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. Download CheapOair App on Apple App Store. CheapoAir Problems - Rick Steves Travel Forum Heuser bought four tickets through CheapOair for $4,000. Your Travel Agent gave great service and are very pleasant and made me feel Valued. Promo Code expires on date indicated and can be withdrawn at anytime without notice. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it. Highly disappointed! Against my better judgement I took the chance of going to the airport on the scheduled departure date. Maybe you will find forum postings from people saying they eventually received a refund, if they were entitled to oneless any fees Cheapoair charged. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. I believe my insurance claim would have picked up any cost for the tickets. She's since spent over 5 hours on the phone trying to resolve this nightmare. Seven agents later, with ultra long hold times in the hopes that I would hang up, I finally handed the phone to my husband. It is six people going on the trip mind you. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. Thank you so much. more. Share your photos and videos with others to prove the truth of your words. >> I also cancelled the ticket and applied for the refund:<<. CheapOair Phone, Email, Address, Customer Service Contacts You cannot expect a refund from Cheapoair if they cannot get first a refund from the airline. And also recommend it to my friends. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. Our site allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. Sit back and relax while we do the work. This proved to be an exercise in futility. I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. To address urgency, we started by prioritizing those customers with flights booked within the next two weeks, and continued from there. Fares change from time to time without notice. I was told that the tickets with insurance at the amount of about $2880.30 would now cost about $ 120.00 more per person then the already agreed to price. The price is not bad. Our agent advised the customer the refund would be in accordance with airline fare rules at that time. They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. After they took my credit card into I was offered the chance to make seat assignments for a charge of $11.50 per reservation ($23 total). The customer service mgr. Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase..

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