To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. E-mail: customersupport@jaggaer.com. A smartphone app that helps young people who have been in care on their journey to independence. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. completing an online feedback form at www.housing.nsw.gov.au. To make a request for maintenance call 13 15 71. All repair requests are sent to the Housing Contact Centre for review and processing. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. Enter a postcode, suburb, town, or address to find a local housing office near you. What are your responsibilities and what does DCJ maintain? Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Communities and Justice, NSW Department of; Local Offices. Once you enter your postcode, you will be put through to the local maintenance provider in your area. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Contact Centre about repairs and. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. You can find contact details on our . How to contact DCJ Housing You do not need to do anything differently. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair You can accessour apology to the Stolen Generations. See Advocacy and Legal Services below. as easy as possible, your local. connection to their country and culture. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. We're available 24 . Use the information provided to contact the organisation. Around 640,000 maintenance requests were received and actioned in 2020/21. If there is, we may suggest changes to policies or procedures. If you are seeking any of these outcomes, you can seek legal advice. Access your housing information by registering with the MyHousing mobile app on your smartphone today. (02) 4352 4400. If they are unable to sort out the problem, you can complain to FACS. The program has consistently identified improvements The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South 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to 2 Olympic Boulevard Sydney Olympic Park, Official Caution issued to Hunter Valley Energy Coal Pty Ltd, Fire Safety Order issued to 19 and 19A Honeysuckle Drive, Fire Safety Order issued to 7 Lardelli Drive, Official Caution issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire 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to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney 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Wind Farm Pty Ltd, Official Caution issued to ATB Morton NSW Pty Limited, Penalty Notice issued to ATB Morton NSW Pty Limited, Official Caution issued to Hanson Construction Materials Pty Ltd, Official Caution issued to Holcim Australia Goulburn Mulwaree, Official Caution issued to Holcim Australia Mid Coast, Fire Safety Order issued to 1 Gauthorpe Street Rhodes, Fire Safety Order issued to Royal Rehabilitation Centre Sydney Ryde, Fire Safety Order issued to Strata Plan 80159 at Tweed Ultima, Fire Safety Order issued to Strata Plan 79995 at Tweed Ultima, Penalty Notices issued to Heron Resources Limited, Penalty Notice issued to Bald Hill Quarry, Official Caution issued to Transport for NSW, Fire Safety Order issued to the Tablet House, Fire Safety Order issued to 11 Lewis Avenue Rhodes, Fire Safety Order issued to 1 and 3 to 3A Honeysuckle Drive, Fire Safety Order issued to 3 Rider Boulevard Rhodes, Fire Safety Order issued to 5 Rider Boulevard Rhodes, Fire Safety Order issued to 2 to 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Housing Services Show Housing Services Submenu. Resident satisfaction survey period July-Nov 2021. The timeframes for this non-urgent work can be up to 12 months for completion. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. We can make inquiries with an agency if we consider there may be maladministration. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. You first need to appeal to FACS. For any major alterations, tenants must first get written permission from DCJ. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Keep your property reasonably clean. Brookvale NSW 2100. Housing Offices (DCJ Housing) Back to top. That the Committee inquires into and reports on the management of public housing maintenance . These translations should be used as a guide only. Thats why we have compliance officers in the field every day checking the work of our contractors. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Social housing-related complaint. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. . 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No.

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