So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . People are so lovely and really helpful. Fantastic. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. My virtual Property inspection with Suzan was really efficient and easy. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. 0000014031 00000 n This water leak has been happening since beginning of May! If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Thanks Stonewater, for looking after my mum! Verification can help ensure real people write reviews about real companies. I ask where he was talking about, and he pointed toward the east side of my house. I have constant smell of damp in my house. 7 Jun 2022. Thanks for the review and feedback! 0000000832 00000 n Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Total mess of a company ! What a wonderful review. Very grateful! ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Your name * 0000008594 00000 n Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. This review was chosen algorithmically as the most valued customer feedback. No one had noticed that the bathroom vent ducts were just lying in the attic. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. ~ Matt. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Stonewater Inc is currently rated 4.9 overall out of 5. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. No one cares. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. I'm an L&G customer. Stonewater is one of Legal & General's managing partners. Give us a call, or request a free quote today. %%EOF I sent an email to Stonewater this year, but never received a response. We also ensure all reviews are published without moderation. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! Thank you for your honest review. 'communal heating'? Tracey has been a great help. We undertake some works throughout the year to keep where you live in good shape. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Enjoy your new home! If youre not sure what to do, get in touch with us so we can help. In April of this year, I wrote a letter to the President of Stonewater. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. Here are 8 tips for writing great reviews. I ask him if Stonewater had said who was paying for it. I had two-bathroom vents that vented into one of the wind turbines. Breaching data protection policies and staff still working from home with our personal information. FSS is committed to its customers! ComplaintsBoard.com is a leading complaint resolution website on the Internet. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Answered all questions and price was very good. Date of experience: April 18, 2023 Reply from Stonewater A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Hello Mr Voysey. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can access MyHome on the web or via the MyHome app. 0 Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! She is a very special person in our lives. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. I can't go out for long due to having to keep emptying bowls of water. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Great Job . Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. After they evaluated the bathroom, it took 4 days later to get the bid. Also d/b/a - Kitchens & Baths Unlimited. I can see that it you have been trying multiple times to have your problems heard and resolved. Phone Number: (972) 984-7663 Edit. https://www.stonewater.org/get-involved/community-champions/. GB. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Copyright Stonewater. Before he left, he mentioned something about Covid-19. Thanks Kirsty. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. For more information, visit our website at www.stonewater.org. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Thanks for leaving a review Natalia! Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. There was no instructions on how to read meter, even agent was not quite sure. Sam has been very professional and her communication has been brilliant. He has denied any responsibly. Hi John, thanks for your review. By doing this, our aim is to deliver great customer experience as often as possible. Great communication and very professional. 0000012248 00000 n Congratulations on your new home! We will chase your complaints to see if there's an update for you on these issues. 0000092214 00000 n 0000072804 00000 n We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Largo FL 33777. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . I'm really sorry that you've had to chase us for the correct email address repeatedly. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Submit a complaint and get your issue resolved. Hopefully we can make this right for you and get this sorted. Krissy was fantastic and was able to chase up the application at every point. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. The Customer Complaint Panel who are they and what do they do? !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. So far Im very happy with stonewater. For more information, visit our website at www.stonewater.org. Not only that the service charges have been completely inexplicably increased. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. Thanks for your lovely feedback! So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Can I just say a massive thank you to Tracey leatherland you are amazing!!! They agreed to remove the ridge vent and put the wind turbines back, which they did. They did say they would fix the rafter, but as of today it has not been done. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. I'll make sure that Charlene knows this and also pass this on to her managers and team. HW[o7}_%DD BU$!%sld We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. I have had it tested and were told that it has to be from moister getting into my attic. What if I'm a Stonewater Legal & General customer? Good bye. I used A Stonewater Inc to remodel my bathroom. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. The house is absolutely beautiful in side and out !! I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. They charged for 3 wind turbines but installed a ridge vent instead. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 She made a successful case for us that was accepted! Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. He said that they had fixed it anyway. I'll pass this onto Suzan ~ Matt. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Great to hear your kind words about the team. 0000003570 00000 n Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. They did do this and broke one Perlin and cracked one Rafter in my attic. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. We class her as our friend, as she is so helpful, kind and considerate and cheerful. Stonewater Contractors LLC Contact Information. Appointments get made and then no one turns up how much longer is this going to go on for!?!? Do you work for this business? That means we manage over 500 homes on . I would highly recommend them. 180 0 obj <>stream We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. Everything has gone smoothly and we are very grateful to have a home now. 0000137380 00000 n <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Please bear with me. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. Discover what we expect from our contractors. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs.

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