Salutation: First Name: Last Name: Street Address: Zip Code: Get City/State! I asked her to be a little nicer to me and her response was to transfer me to someone else worse. ConsumerAffairs is not a government agency. I recently purchased a nice couch set from Value City Furniture at Glenburnie/Pasadena on Mountain road I was so excited to be purchasing this couch because it was a real big thing for me to save the money and get the couch that I wanted. You can also store any items in the side pocket of the chair. I had to follow up numerous times to get a time to have my box spring replaced an get the missing slat. 1. Thank you Lori for making me want to do business with you again. They called me again today for pick-up which means it's really not cancelled and then they say, I have to call online customer service to cancel it. Business Incorporated: 7/27/2000. Lets take a peep at the brands top two mattresses. It goes against our guidelines to offer incentives for reviews. They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. Our community is ready to answer. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! Materials include faux leather and synthetic upholstering options. It's always deserted and after my last visit I know why. Key Takeaways. THIS IS THE WORST PLACE. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. This is awesome. Save my name, email, and website in this browser for the next time I comment. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. The brand operates in-person at its various locations across the US as well as online. I live on the eastern shore so the only day they deliver over here are on Thursdays. I spoke with the manager Joe and explained to him what was going on with the furniture and that the furniture has been switched out three times. After that, it's a big mess. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. Customer service and their inability to keep ahold of the details of their sales are pitiful. Saw a nice kitchen set. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. Value City Furniture is a legit company that has been in the industry for almost 75 years. You can find contact details for Value City Furniture above. When it comes to the pieces that VCF's shoppers are most excited about, there are a few popular requests that customers make again and again. We made our decision, Terri was professional and efficient in getting my order and details set up. 22. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. "Oh you wanted the slat, too?? Jeremy was our sales person and we had such a great experience with him, it was really low pressure, easy, and even fun. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. Not only is the company great for people on a tight budget, but theyre also quite ethical. VCF needs to retrain there sales staff, managers and affiliation staff at this store. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. #1 rated online furniture store, Wayfair. I purchased a queen bed and a day bed then paid for delivery/mounting. My boyfriend and I just moved into a new apartment and were looking to splurge a little bit on a nice coffee table. Then, select "Make a Payment". This mattress is best for people who suffer from joint aches and pains. She worked diligently to find something nice, in store, that met all my requirements. She tells me she'll make notes and that it wouldn't be a problem. For style. The sales lady was wonderful but once you sign the papers they could care less. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. The fist guy I worked with Issac seemed like he was in some sort of rush. EVER. I went there for Memorial Day Deals to buy a center table/ottoman. No, unfortunately, Value City Furniture only ships to local areas in the US. Nor only that, the delivery man called me at 10AM to tell me he would be there in 20 min. Go around back and ran into 2 customers who were having issues retrieving their orders. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. On Monday, I called and spoke to Greg. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. This was told to me by a woman in the back office. 60. He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. I heard one guy say that the store had it, but no one could find it. Our lives have been forever changed threw DESIGN. I'm the BIGGEST customer service person. Very thorough, fast, professional and personal. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. The pros: Items on clearance can be significantly less for those looking for a deal. I will shop there again soon! This is where the problems started. We randomly decided to go into Value City after exploring multiple stores. Drove to Value City this afternoon to talk with Johnathan. Well shouldn't they show some alternatives? Thankyou Value City Furniture. Want to know more about working here? Information provided by various external sources. Absolutely no customer service & the most unprofessional employees I've ever delt with. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. "We are already working on an economic impact . While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. After we decided to cancel our order, I called the store to speak with a "customer service representative. Value City Furniture is a multinational company founded on 1948 by Jerome Schottenstein with its headquarters located at Columbus, Ohio, United States and key people behind it being Jay Schottenstein.. Value City Furniture has the following subsidiaries: Subsidiary. They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. It was you that made my experience a lifelong memory. Value City Furniture competes in a variety of industries, such as retail and manufacturing. Resolved. Read full review of Value City Furniture and 1 comment . I shouldn't be feeling like I'm at a car dealership when buying a couch. Store manager, James and Yvonne in accounting went far and above to make things right. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. Fast forward yet again to January 7th, the day before my second half comes, and I received a call from their delivery scheduler for a 12-2PM delivery, and I told them I would keep my work schedule open but that I would be at work and would need 20 minutes notice to be home. Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. After a year and a half I am done fighting and losing their way. They failed to deliver twice. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. Youll also find lots of doorbusters and additional discounts for many of their items. Obviously they didn't want to make a sale. I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues. Treat someone special in your life (including yourself) to this recliner for $1,200. When delivered, one sectional was damaged, as was one ottoman. value city furniture the chair i purchased in Feb. broke. People love to hate on Value City and I totally get it. No need to drain your savings account to furnish your space. You caught the vision and sold me all of my hearts desires. I can't believe anyone would go here. I don't think we'll be going back. You lost a sale over $139. Value City then told me to call Pure Promise because I did have insurance on the furniture. I can't take another day off of work to go sit and wait for them. It's two weeks. Service 4.2. I will shop here again in the future but have no expectations for my next visit. They are misleading customers. I'm so excited! I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. Everyone needs a Pasco Power Lift Recliner in their life. We went thru their financing and delivery. The warranty program is pretty straight forward. Next day, December 20th, the day before my scheduled delivery, they call and inform me that only half of my couch is in and ask whether I want them to deliver that as planned on the 21st or wait for my whole couch to be available. To call this man bumbling is a gross disservice to a poor soul who actually is bumbling. UPDATE******The latest in the saga. Well first off, my wife and I are satisfied with our selection. He refused. Lets take a look at some of the brands best-selling reclining furniture. But you're not getting your delivery charge back, I can tell you that right now." I would give zero stars for customer service. Great deal. There, youll gain inspiration on how to style your home while also being informed of the companys new items. Whatever you do, DO NOT purchase your furniture through acceptance now. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. Claim your profile to access Trustpilots free business tools and connect with customers. My fianc and I purchase a couch with a help of Kelemework. This guy. The selection is nothing to write home about, but the service makes up for it. Not a single apology from anyone spoken too and no return calls back from the corporate office. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition. Everyone is in your face when it's time for the sell. Just your average run of the mill furniture store. We had coordinated picking up our dining set while we had our moving truck going to our new house. With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. I purchased a very cute sectional from there about a year and a half ago for about $1,200. I mentioned what I was looking for. This is ridiculous!! Working with Anne was a breeze. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. It totally stinks. Youll also find hidden charging ports to keep your tech alive and powered up. New furniture arrives. Well buyer beware, you do get what you pay for. You can turn your dream into a reality as this mattress comes in twin to king sizes, and retails for $650 to $800. Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. HORRIBLE CUSTOMER SERVICE!! Do not go to them if you're looking for hassel free customer service. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. Pay that extra $100 and go to Ashley instead. Only after couple of hours we found the screw up. Screw falls out of the bottom. A few days later I realized I purchased the wrong size. I went to VCF Arlington Heights to enquire about returns and refunds with my wife. "Oh, this one has tapered legs." Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveller reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. I retuned the furniture to Gurnee and got the refund. Avoid this store. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. Value City carries a variety of mattress models from which to choose, including mattresses from American Signature, Simmons Beautyrest, Sealy and TEMPUR-Pedic. So I still have no bed after attempt two. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. To the manager and delivery men thankyou. Completely flabbergasted at the lack of professionalism paired with lackluster customer service. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. No nothing. 4300 E 5th Ave, Columbus, OH 43219-1816. 9 months later. Visit a VCF store near you today. Very friendly, knowledgable, and helpful. Some people say delivery took excessively long, while others report prompt arrival of their items. I would've just bought a two piece couch set if that's what I wanted. Most customers like these options with some complaints about durability and delivery. Great furniture. Share. Copyright 2023 Consumers Unified LLC. They did not bring the wooden piece to keep the bed from breaking again. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. At the time of this Value City review, you can get it on sale for $960. Online: Log in to your online account and click on "Payments". Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. My father made a special trip from an hour away with his truck to help us. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. The other two sets were correct. I received my occasional table within a week with free shipping. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. Wow. Very knowledgeable and a great experience. (My experience there was great, in spite of having to return the following day. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. Never heard from anyone and the local manager never contacted me. I haven't had to order anything from them, so I can't comment to that. I know I will NEVER do business with them again Be WARNED! Will not be buying from them again. So with a heartfelt thankyou to The Sales Representative Emmauel. "we won't be delivering because our truck is full." Want to take your money then don't care about you. They had great sale specials and our sales person Sung Koo was great. I will let the future customers decide if they want to do business with VCF after reading my review. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. BUT horrible at getting things delivered. I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. YOU ARE A FURNITURE STORE. He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - 7500 Brookpark Rd, Cleveland, Ohio - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services More Value City Furniture 51 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 11:00 AM - 7:00 PM See hours See all 27 photos Write a review Add photo Review Highlights This is the second time in a week that they have been here and I still don't have the furniture I bought. Sectional is the wrong piece. Devon was so rude that I don't even know how she is employed anywhere much less in customer service. I wanted to buy something, its not like I'm poor and don't have the money to buy value furniture. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. Lori provided excellent customer service with two returns and two repurchases. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. We did not want to complete the sale as we were still shopping around. it is NOT a platform bed. We basically were given the option of going back to pick up the new table or paying a delivery fee. Left the correct things and had to reschedule to replace the wrong pieces. I also took a trip to the beautiful glass end tables and server that we brought. Waitedwaited.. wondered when the new furniture might come. They have a variety of furniture which is great, and you can get many styles in different colors and such. And it was the perfect fit! The sofa is a piece of junk. Your delivery service is terrible. Wish things had gone better, but they did step up to the plate finally. We had called the store to complain so they gave us back $100. Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review.

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