If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. Bear in mind you may have to wait longer than expected. 10.1. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). Our new direct Virgin Atlantic service commences 22nd October 2023. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. 20. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). Virgin Atlantic 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 15.1. Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. WebCarriage of passengers and baggage on flights operated by Virgin Atlantic is subject to the Conditions of Carriage. 16.1 Both you and we each acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. However, there will be no change to the cost of your travel arrangements within 20 days of departure. Key terms Read more. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Such events include, without limitation: war or threat of war; riot; civil unrest/strife; hostilities; political unrest; health risks; infectious diseases; epidemics and pandemics and government measures to combat such outbreaks; the act of any government or other national or local authority or the act of any airport, port or river authorities; industrial dispute; sanctions; lock closure; natural or other disaster (including, without limitation, chemical or biological); nuclear incident; terrorist activity and/or its consequences or the threat of such activity; adverse weather conditions; closure of airports; fire; volcanic eruption; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and unforeseeable technical problems with transportation, airport, port or airspace closure, restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; Sargassum Seaweed (or similar); consequences of Brexit; and all similar events outside our or the concerned suppliers control. Bookings made by credit card or debit card no longer incur a fee. This flight will be operated by our partner, Delta, and will occur daily. 1.5. The conditions of contract (which incorporate by reference Virgin Atlantic's General Conditions of Carraige for passengers and baggage) are a precis of the main principles of theConditions of Carraige. We try to ensure that information contained on this Web site is accurate and up to date. We value our employees and customers as much as a member of the family. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. The card is on the Mastercard network, which means that it can offer this benefit. The easiest way to contact us while you are away is via WhatsApp. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. 9.2. Visit Enterprise Rent-A-Carto make a reservation and earnpoints on your rental. Car Rental Partners | Flying Club | Virgin Atlantic If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. You can also view a summary ofEC Regulation. Cancellation policies and other important information. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. Once the report is filed with us we take all reasonable measures to locate your property and minimise the inconvenience caused. Accessibility | Virgin Atlantic Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. Give us feedback and tell us how we did Read more. Passports: (https://www.gov.uk/apply-renew-passport); https://www.gov.uk/browse/abroad/passports and https://www.gov.uk/browse/citizenship/passports. This compulsory charge is not covered when pre-paying any daily service charge. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. Skip the queues and the rental formalities. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. These amendments can only be made by calling our Customer Service Centre. Looking for inspiration? The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. 8.2. Pregnant women may be required to provide medical documentation confirming fitness to travel. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. 4.1. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. 9.1. Car Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. There are a number of conditions about how you use our website. 1.8 We accept payment by credit card and debit card. Wherever you go, we're already there. WebVirgin Atlantic policies Policies and claims. Assisting If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. If you book arrangements other than a package holiday (e.g. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. Rentals on consecutive days without a flight in between will be considered one rental. Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Access and Availability of Service and Links. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. The cost of an ESTA is currently approximately $21 per person (as of May 2022) and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. You may have to pay extra room charges e.g. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Do check before you book and regularly before you travel for updates as the advice can change. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. The person that youve known as John all your life may be called Jack in his passport. You can call our team on 0344 472 9499 who can look at options for you. We will not, however, be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. This Contract shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the English Courts. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. 9.4. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. cancel Total peace of mind:Choose from a wide choice of fleet with a company you can trust. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. If you need flexibility, make sure you pick a Ticket type which We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. Conditions of carriage Read more. Pre payable State/Local Taxes and Surcharges. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. In the meantime check out our FAQs to see if this can help answer any immediate questions. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. If this applies to your booking, we will tell you at time that you make a booking enquiry with us and will issue a provisional invoice setting out the provisional costs and details of your provisional booking, for which we will take a refundable deposit from you. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Virgin Atlantic Holidays Website Conditions. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. 9.3. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. In order forpoints to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names,points earned, rental location and dates of the qualifying rental. Show your Flying Club membership card on collection of the car. Your use of the website 2. Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. Claim a refund for flight disruption Read more. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. 7.5. accommodation only), the financial protection referred to above does not apply. 8.4. 4.2. Conditions of carriage 5. 8. Virgin Atlantic The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. Earn points Earn 2 points for every 1 spent We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. In addition, where possible we will notify you by sending you a text or email message providing you give us your mobile phone number or email address at the time you make your booking or via My booking. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. Virgin Atlantic When you use thepremium limousine servicesof SIXT ride (Business & First Class). In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. Free upgrade to the next car group (upon availability). Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. Very rarely, we may be forced by unavoidable or extraordinary circumstances to change or terminate your arrangements after departure. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD Virgin Atlantic Cancellation Policy 13.2. Finally gave up on the Aug 30th holiday today & now in the process of cancelling everything. 6. Who do I write to? We'll be in touch by email letting you know how to register to change your holiday plans. For specific entries or formats, please Flying Club membership number must be provided at the time of reservation or rental. This flight will be operated by our partner, Delta, and will occur daily. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. No warranties 8. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 10.2. We strive to get it right first time, every time. 10. Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. In any of these circumstances no refunds or compensation will be paid to you. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. USA car hire Terms and Conditions | Virgin Atlantic Holidays WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 2 weeks before departure. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. 7.1. These conditions are publishedbelowfor your information. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. For more details, see ourcookie policy. To finalise the amendment, one of our customer advisors will phone you. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. 4. Certain rates, e.g. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. 7.3. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. If your passport is in its final year, you should check with the Embassy of the country you are visiting. To address this, and to ensure popular flights do not leave with empty seats we use historical data to take a small number of additional reservations. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. 12. Virgin Cancellation According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). WebI want to cancel the car hire or any other 'extras' off my booking. There will be a charge of 30 to amend each name. WebMy booking. Delivering baggage on time 4. If you wish to make a special request, you must do so at the time of booking. Show your Flying Club membership card on collection of the car. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. Rest assured; we will notify you as soon as we know if your holiday has been affected by email. Offer valid at participating National locations in Europe and North America. 9am - 6pm. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions. Terms and conditions | But if you need more help, just give us a call on 0344 472 9646. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Read more about Your choices when a flight is disrupted. Virgin Atlantic We want you to enjoy your experience with us. Please choose an option below. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. Follow Us on Instagram . 5.3. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Web1. 10.8. 10.10. Up to 10% off worldwide location including all USA locations all year round, 1,000 Flying Clubpoints on leisure rentals, 500 Flying Clubpoints on Corporate rentals, And an additional 100 bonus Virgin points for our own Hertz Gold Plus Reward members, Quote CDP 708870 for European customers and CDP 1040618 for USA customers to get your points, Quote your Flying Club membership number at time of booking, Show your Flying Club membership card on collection of the car. WebHow to change or cancel your booking. Contingency Plan for Lengthy Tarmac Delays. WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Enter your Virgin Atlantic Flying Club membership number in the booking process. In this event, we shall have no further liability to you, nor shall we be liable for any damage, loss, cost or other expense arising out of, or in connection with, the same. For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same. When you book your flight directly from us, upon request our Customer Service Centre can advise you: Very occasionally, operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made.

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