If you do not allow these, then some or all of these functions may not work properly. Check out EGOs incredible new Z6 Zero Turn Riding Mower. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. or abuse. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. We use dedicated people and clever technology to safeguard our platform. Email: support@egopowerplus.co.nz. Where the product is repaired, Chervon may use refurbished parts. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. I wont buy another Ego product. Companies can ask for reviews via automatic invitations. They will not listen to what you say. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. website store locator. This warranty is void if the product has been used for rental purpose. hbbd``b`@`B W linksPerCol: 10, I really like the EGO line except for the price of there batteries. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). She hung up on me. One had power, one did not. Ph Australia; 1300 000 346. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. The store will not work correctly when cookies are disabled. The mower must have been purchased from an authorised EGO Power+ Dealer. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': You have to do it through support (I had to do it two times). Be the first to know about new products and innovations. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. I wish I never bought EGO product. Claims under the warranty must be made within the warranty term. JavaScript seems to be disabled in your browser. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; After looking online it is apparently common for the string trimmer motors to just give out. Wouldn't take a charge. What would you like to do? I bought a zero turn mower and its dead less than a year after purchase. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Pulled out the powehead last weekend to do some trimming only to find it completely dead! Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Though everybody that I spoke to said "it's normal" to take this long. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. Youll get tips and tricks on equipment set-up, preventative All rights reserved. It's not like it had to be shipped cross country. How about hiring some help ! The benefits to you given by this warranty are in new Date().getTime(),event:'gtm.js'});var If you are serious about having the best warranty plan, then you go with EGO. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. Over one hour waits. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. The battery & charger are kept in my house when the weather is cold. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. maintenance and safe usage of your EGO POWER+ tools and batteries. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream The shop is only open 8-4 weekdays with no weekend hours. This machine is much heavier than a gas mower. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. window.lazySizesConfig = window.lazySizesConfig || {}; The repair facility they sent to? The second battery worked for a while, but is not now and I am going through the process described above. Claims under the warranty must be made within the warranty term. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); What would you like to do? window.lazySizesConfig.loadMode = 1; EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns I registered the string trimmer and they have the serial number and receipt. Recently, my lawn mower decided to stop working. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. %PDF-1.5 % && window.fetch Defective product will receive free repair. document.head.appendChild(js); The proof of purchase (invoice / receipt) needs to be presented when returning the mower. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. This is a crazy policy. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Offer valid from 1st May - 30thJune 2023. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Archived post. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. This company is truly a joke save your money, energy and time ! E GO=Garbage. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? }, Check out our extensive range online and in-store and grab our latest deals and bonus offers. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. No way of knowing an ETA. . This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Home Depot rep told me I should have taken the item to since they do repairs on site. If the mower So just over 2 weeks later and I still haven't received it. classes: false They took my lawn mower and it had to be shipped out of state to a repair facility. For the best experience on our site, be sure to turn on Javascript in your browser. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Born in Melbourne, Australia in 1934 . Redeem by 15th July 2023. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. One powerful man blessing himself in a midnight Easter service. 0 document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & To opt out of a category of data collection, select 'No' and save your preferences. Bought almost $1400 worth of Ego tools less than one year ago. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. View Details. BEWARE: EGO battery powered tools warranty is a scam. && window.URL For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. No way to text/ email them. I hardly ever write reviews but feel compelled this time. to zero turn riding mowers. Used them with no issues last fall and packed them away at the end of the season. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. This warranty does not cover parts or consumable accessories subject to wear & tear during use. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. This does not cover wear and tear. What does the charger have to do with anything? ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. Battery charged, nothing jamming the head, it just stopped. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Your receipt will be requested upon completion of this registration. I guess that means I have to take time from work. I didn't have any way to see a status on my warranty claim. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Bought a string trimmer with battery, then an extra battery October 2022. Whoever is in quality control needs to be checked on. I called back for the third time and am awaiting a call back. After that, they said it would need to be repaired but it's covered under warranty. Zero customer care. if (!browserSupportsAllFeatures()) { This warranty shall be void if the product has been used for rental purposes. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. This deposit is refundable when the repair service is deemed to be covered under warranty. Nobody answers customer support unless your lucky. So I did. All items listed on the packing list in the user manual of the mower must be Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. // object-fit support I told him I have no idea where it is, probably in a storage unit or lost in our move. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Called the warranty number on Thursday. That never happened. Our batteries and chargers are backed by an industry leading 3-year warranty. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. xmlHttp.setRequestHeader('Content-Type', 'application/json'); For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Add to Cart. Customer Service is TERRIBLE! EGO will offer warranties of five years on mower parts and three years on the battery. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Price: $6,999 kit with six 12.0Ah batteries and charger. Didn't call me back when promised. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Greenworks will offer warranties of four years on mower parts and only two years on the battery. function browserSupportsAllFeatures() { In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. IMO: Warranty is with product. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. But nobody mentioned anything to me when I first set this up. My attempts at a warranty replacement have been horrendous. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. The offer only applies to walk behind push and self-propelled mowers, it does not apply Patented battery technology delivers gas power and performance plus longer run times. Our batteries and chargers are backed by an For online customer service requests, please email support@egopowerplus.com.au. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; We see that youre on the North America site but appear to be outside the U.S. and Canada. }; call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. I recommend against purchasing anything from Ego! You are also entitled to have the goods repaired People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.

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